AI at work · 2 MIN READ
What can you automate with AI at work?
Start with a recurring task with clear inputs and a result someone can review. Sorting, drafts and summaries are good candidates to test.
Map the flow from trigger to decision
Take an incoming enquiry. The workflow starts when the email arrives, proposes a category and places the suggestion in a queue for approval. Rules can handle known senders and dates. AI can help interpret free text when a simple rule is insufficient.
Test exceptions before expanding
Try a typical request, one that fits two categories and one with missing information. Decide what happens when the workflow is uncertain. For the first version, a manual queue may be enough. Also check what happens if the same email is processed twice.
Count the time needed for corrections
Compare the time needed for manual handling with automatic processing plus review. Track both minutes and errors. If the workflow moves the work from sorting to extensive corrections, you have found the next improvement to make.
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